Warranty Policy

Understanding your product warranty and coverage

1. Product Warranty Coverage

  1. The Toner Group provides products backed by manufacturer warranties as a trusted reseller of printer cartridges and hardware.
  2. Warranty information and period for all products are determined by the manufacturer, not The Toner Group. This applies to both OEM (Original Equipment Manufacturer) and non-OEM products purchased from us.
  3. Important: Warranty terms vary by product and manufacturer. Please refer to the manufacturer's documentation included with your product for details such as:
    • Warranty duration
    • What is covered under warranty
    • Exclusions and limitations
    • How to make a warranty claim

2. Faulty Product Policy

  1. Do Not Discard the Product: If you suspect you have a faulty product, do not throw it out. The product and its batch number are required for warranty or manufacturer defect claims.
  2. Locate the Batch Number: The batch number (on a white label on the cartridge) is essential for warranty processing. It helps us:
    • Accurately identify the product
    • Track manufacturing information
    • Claim the product as defective with the manufacturer if applicable
  3. Free Replacement for Defective Products: Once a product is classified as defective, The Toner Group will replace it free of charge to ensure customer satisfaction.
  4. How to Report a Faulty Product:
    1. Contact us via email or phone with your order details
    2. Provide the batch number and a description of the issue
    3. We will assess the product and issue a Return Authorization (RA) number
    4. Return the product with the RA number clearly marked
    5. Once verified as defective, we will send your replacement

3. Australian Consumer Law

  1. Your rights under the Australian Consumer Law are not affected by manufacturer warranties.
  2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
  3. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
  4. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Contact Us About Warranty Claims

  1. If you have questions about product warranties or need to report a faulty product, please contact us using one of the following methods:
    • Email: Reach out via our contact form or email
    • Phone: Call us directly to discuss your warranty claim
    • Response Time: We aim to respond to all warranty inquiries within 1–2 business days
  3. Our team is committed to providing excellent service and ensuring your complete satisfaction with our products.